iPlayer Desktop - Live Radio problem

iPlayer Desktop - Live Radio problem

Postby pdb » Tue May 15, 2012 8:08 am

This problem started last night (14th May 2012). I would appreciate any suggestions or indications that this is already known to the BBC.

I open iPlayer desktop and click on Live Radio. Click on Radio 1 and it just comes up with the error message "This content doesn't seem to be working. Try again later."

Try the other BBC radio stations. Some come up with the same error, others just show a background image but still don't work.

Live TV is working fine. RadioPlayer streaming works (but generally seems less reliable with occasional stuttering etc, so that's why I prefer iPlayer desktop for radio).

Here is the iPlayer.log file:

5/15/2012 08:40:34.481 [INFO] uk.co.bbc.LoggerStartupTask Application initialized. 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1 BBCiPlayerDesktop
5/15/2012 08:40:34.505 [INFO] uk.co.bbc.LoggerStartupTask
APPLICATION
Application Version : 3.2.14
Application Revision : 647460
Application ID : BBCiPlayerDesktop
Publisher ID : 61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1
Application memory in use : 23953408
VM Version : 2.1 sec cyclone
Application frame rate :
Script Timeout limit :

PATHS
Application storage : C:\Users\Dad\AppData\Roaming\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1\Local Store
Application directory : C:\Program Files (x86)\BBC iPlayer Desktop

RUNTIME
AIR Runtime Patch Level : 2070
AIR Runtime Version : 3.2.0.2070
Flash Runtime Version : WIN 11,2,202,223
Flash Runtime Type : Desktop

SYSTEM
System OS : Windows 7
Manufacturer : Adobe Windows
CPU Architecture : x86
Supports 32 Bit Processes : true
Supports 64 Bit Processes : true
Supports Dock Icon :
Supports System Tray Icon : true
Supports Menu :
Has Accessibility aids : true
Has Audio Encoder : true
Has Video Encoder : true
Has MP3 Decoder : true
Has Streaming audio : true
Has Streaming video : true
Max H.264 Level IDC supported : 5.1
Has Printing : true
Has SSL socket via NetConnection : true
Running a debugger :
User has disk access :
App start at login :

LANGUAGES
System default langauge : en
Preferred UI langagues in order : en-US

SCREENS
Num screens : 1

SCREEN 0
Color Depth : 32
Visible Bounds : l:0 r:1366 t:0 b:728
Bounds : l:0 r:1366 t:0 b:768

5/15/2012 08:40:34.872 [INFO] uk.co.bbc.UpdateScheduledDownloadsCommand Updating user schedule to Anytime
5/15/2012 08:40:34.896 [INFO] uk.co.bbc.RepositoryManager Setting repository C:\Users\Dad\Documents\My Videos\BBC iPlayer\repository.
5/15/2012 08:40:35.051 [INFO] uk.co.bbc.NetworkMonitor Online: true
5/15/2012 08:40:35.216 [INFO] uk.co.bbc.IACManager BBC iPlayer Desktop domain is app#BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1
5/15/2012 08:40:35.250 [INFO] uk.co.bbc.TokenizerUtils Instructions ''
5/15/2012 08:40:35.254 [INFO] uk.co.bbc.TokenizerUtils First token '' (empty string expected during startup)
5/15/2012 08:40:40.878 [INFO] uk.co.bbc.ApplicationUpdaterManager Attempting to load update data from http://www.bbc.co.uk/iplayer/dm/version2/update2.xml
5/15/2012 08:40:40.958 [INFO] uk.co.bbc.ApplicationUpdaterManager Checking local version 3.2.14 to see if upgrade is required
5/15/2012 08:40:40.964 [INFO] uk.co.bbc.CheckForUpdatesCommand Successfully received update data. Rescheduling for tomorrow.
5/15/2012 08:40:41.254 [INFO] uk.co.bbc.electra.model.SelectedLiveDataProxy Current episode set to The Chris Moyles Show: 15/05/2012
5/15/2012 08:40:41.341 [INFO] uk.co.bbc.EMPWrapperClass EMP Created.
5/15/2012 08:40:41.352 [INFO] uk.co.bbc.EMPWrapperClass EMP version:
5/15/2012 08:40:43.141 [ERROR] uk.co.bbc.electra.view.live.emp.EMPWrapperMediator onMediaPlayerError: [ErrorEvent type="onMediaPlayerError" bubbles=false cancelable=false eventPhase=2 text="" errorID=0]
5/15/2012 08:40:43.187 [ERROR] uk.co.bbc.electra.view.live.emp.EMPWrapperMediator onMediaPlayerError: [ErrorEvent type="onMediaPlayerError" bubbles=false cancelable=false eventPhase=2 text="" errorID=0]
pdb
 
Posts: 1
Joined: Tue May 15, 2012 7:56 am

Re: iPlayer Desktop - Live Radio problem

Postby miket67m » Wed May 16, 2012 3:58 pm

I have had the same problem since yesterday on both my laptop and desktop. Both running Windows 7, both having taken the latest Windows update: Definition Update for Windows Defender - KB915597 (Definition 1.125.1854.0) , Installation date: ‎15/‎05/‎2012 11:17, Installation status: Successful, Update type: Important

I am running the latest iPlayer desktop and Adobe air. TV works fine. Is this a Windows update problem I wonder?

Mike
miket67m
 
Posts: 2
Joined: Wed May 16, 2012 3:53 pm

Re: iPlayer Desktop - Live Radio problem

Postby miket67m » Wed May 16, 2012 4:10 pm

I have had the same problem since last night on both my desktop pc and laptop. Both running Win 7 Pro, both with latest version of iPlayer desktop, both latest version of Adobe Air and both taken the latest Windows defender update yesterday - which I wonder if it the cause: Definition Update for Windows Defender - KB915597 (Definition 1.125.1854.0) Installation date: ‎15/‎05/‎2012 11:17 Installation status: Successful ; Update type: Important

TV works fine but all radio channels same message.

Mike
miket67m
 
Posts: 2
Joined: Wed May 16, 2012 3:53 pm

Re: iPlayer Desktop - Live Radio problem

Postby matt » Wed May 16, 2012 6:39 pm

Hi,
A new FAQ has appeared on the BBC's Help site saying that they are now aware of an issue and are investigating.

Hopefully they will resolve this soon.

Live Radio Stream - Issues streaming live radio content via iPlayer Desktop
matt
Site Admin
Site Admin
 
Posts: 547
Joined: Fri Feb 04, 2011 7:23 pm

Re: iPlayer Desktop - Live Radio problem

Postby kehsam » Thu May 02, 2013 9:56 am

If you update the Adobe AIR to the Beta version you may resolve the issues. I was suffering from no sound after updating to Air 3.7. This link will take you to the facebook link. https://www.facebook.com/adobeair/posts ... 3400007164

Trust this helps.
kehsam
 
Posts: 2
Joined: Thu May 02, 2013 9:08 am


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