desktop

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desktop

Postby dinah » Sat Oct 06, 2012 4:40 pm

Can anyone help me with uninstalling and reinstalling desktop?
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Re: desktop

Postby matt » Sat Oct 06, 2012 4:58 pm

Hi dinah,
What version of Windows are you using? (XP, Vista, Windows 7)?
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Re: desktop

Postby dinah » Mon Oct 08, 2012 10:43 am

Hello Matt
It is a Windows XP.

regards
Dinah
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Re: desktop

Postby matt » Mon Oct 08, 2012 4:21 pm

Hi Dinah,
**If at any point you get stuck or don't understand something, please ask and don't do anything you're not sure about**

To uninstall Desktop:
  • Click the Start button and go to Control Panel
  • Click on Add or Remove Programs
  • Look for BBC iPlayer Desktop in the list, select it and click Remove
  • You should then be guided through the uninstall process.

Once you've uninstalled this you need to delete the 2 folders in red.

  • C:\Documents and Settings\[your user name]\Application Data\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1

    and

  • C:\Documents and Settings\[your user name]\Application Data\Adobe\AIR\ELS\BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1

To reinstall iPlayer you need to try to download a programme from iPlayer and you should be prompted to install Desktop again.

Matt
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Re: desktop

Postby dinah » Tue Oct 09, 2012 6:57 am

Thank you so much for your help. It is easy when you know how, it worked like a dream.

thanks again,

Valerie
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Re: desktop

Postby dinah » Tue Oct 09, 2012 7:45 am

Hallo again Matt

Do you know if desktop is still faulty? My desktop reinstalled fine but the programmes are still not downloading.

regards,

Valerie
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Re: desktop

Postby matt » Tue Oct 09, 2012 8:42 pm

Hi Valarie,
Did you manage to delete the 2 BBCiPlayerDesktop folders from the other post?
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Re: desktop

Postby dinah » Wed Oct 10, 2012 4:24 pm

Hallo Matt

It is working fine now. Thank you very much for all your help.

Thanks,

Valerie
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Re: desktop

Postby Michaeljohn » Thu Jun 06, 2013 9:03 am

folders from the other post?


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Re: desktop

Postby matt » Thu Jun 06, 2013 7:07 pm

Hi Michaeljohn,
Which operating system are you using?

Matt
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