STATUS OFFLINE

Re: STATUS OFFLINE

Postby matt » Wed May 02, 2012 3:01 pm

Hi ajb,
On a Mac the 2 folders you need to delete are:
  • /Users/[your user name]/Library/Preferences/BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1/

    and

  • /Users/[your user name]/Library/Application Support/Adobe/AIR/ELS/BBCiPlayerDesktop.61DB7A798358575D6A969CCD73DDBBD723A6DA9D.1/

If you're using Lion, you might need to go to Finder, hold down option/alt and select Library from the drop down list to find the folder you need to delete.
matt
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Re: STATUS OFFLINE

Postby brianpals » Wed May 02, 2012 10:18 pm

Hooray!! This is the first time I've visited this site and I'm certainly glad that I did!

Like so many of you I had this dreadful problem of Status: Offline showing in the BBC iPlayer Desktop with no access from any of the buttons. Even though it looked like a link or a button was being clicked nothing happened.

Then I read Matt's post (Sun Apr 22, 2012 4:09 pm) and it was just a matter of doing exactly what he said using the Windows 7 option. I didn't even need to restart my computer!

Brilliant! Thanks, Matt!

Brian
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Re: STATUS OFFLINE

Postby Jayarava » Mon Jun 15, 2015 10:59 am

There may well be a much simpler solution to the dreaded "status offline" problem. The problem is probably caused by Internet Explorer thinking that it is offline. Even if you never use it. Trying starting it and making sure it can connect to the web. Then look at iPlayer again.

Advice from @BBCiPlayer on Twitter. Worked for me.
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